Terms and Conditions

1. Basic Provisions and Definitions

1.1.

These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations of the seller:

Business Name:
Andrea Lajošová – jewelry production
Company ID: 54405394
Tax ID: 1082449093

Registered Business Address:
Dvorkinova 760/4
040 22 Košice – Dargovských hrdinov
Slovak Republic

Registered in the Trade Register of the District Office Košice, Trade Register No.: 820-96735

The Seller is not a VAT payer.

Contact Information
Email: sperkynasvadbu@gmail.com

(hereinafter referred to as the “Seller”) and the buyer (hereinafter referred to as the “Buyer”) in relation to the purchase of goods offered by the Seller through the online store available on the Seller’s websites www.sashe.sk/Andy.Art and www.sperkynasvadbu.sk. These GTC form an integral part of the purchase agreement concluded remotely between the Buyer and the Seller via electronic commerce on the internet (hereinafter referred to as the “Purchase Agreement”).
(The Seller and the Buyer together hereinafter referred to as the “Contracting Parties”.)

1.2.

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase agreement outside the scope of their business activity as a consumer, or within the scope of their business activity (hereinafter referred to as the “Buyer”) through the web interface available at the online store.

1.3.

The provisions of these Terms and Conditions form an integral part of the Purchase Agreement. Any differing provisions in the Purchase Agreement shall prevail over these Terms and Conditions.

1.4.

These Terms and Conditions and the Purchase Agreement are concluded in the Slovak language.

2. Product Information and Prices

2.1.

Information about the products, including prices and main characteristics, is listed individually for each product in the online store catalog.

2.2.

Product prices are stated including value added tax where applicable. Prices remain valid for as long as they are displayed in the online store. This provision does not exclude the conclusion of a Purchase Agreement under individually agreed conditions.

2.3.

Shipping costs are added to the basic order price according to the delivery method selected by the Buyer. The shipping price depends on the total weight of the ordered goods and the current rate is displayed directly in the order process. Packaging costs are included in the shipping fee.

3. Order and Conclusion of the Purchase Agreement

3.1.

The Buyer bears all costs incurred when using remote communication means in connection with concluding the Purchase Agreement (internet connection costs, telephone charges, etc.). These costs do not differ from the standard rates.

3.2.

The Buyer may place an order:

through their customer account after prior registration in the online store,

by completing the order form without registration.

3.3.

When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.

3.4.

Before submitting the order, the Buyer is allowed to review and modify the entered information. The Buyer submits the order by clicking the “Submit” button. The data provided in the order are considered correct by the Seller. A valid order requires all mandatory fields to be completed and confirmation that the Buyer has read these Terms and Conditions.

3.5.

Immediately after receiving the order, the Seller sends the Buyer an automatic confirmation email acknowledging receipt of the order. This confirmation is not considered acceptance of the order nor conclusion of the Purchase Agreement. The Purchase Agreement is concluded only after the Seller accepts the order. The acceptance notice is delivered to the Buyer’s email address.

3.6.

If the Seller is unable to fulfill any requirement stated in the order, the Seller will send the Buyer a modified offer to the Buyer’s email address. The modified offer is considered a new proposal for a Purchase Agreement and the agreement is concluded upon the Buyer’s confirmation of acceptance by email.

3.7.

All orders accepted by the Seller are binding. The Buyer may cancel the order until receiving the order acceptance notice from the Seller. The Buyer may cancel the order by phone or email using the contact details provided in these Terms and Conditions.

3.8.

If a clear technical error occurs on the Seller’s side regarding the displayed product price, the Seller is not obliged to deliver the goods at the clearly incorrect price, even if the Buyer received an automatic order confirmation. The Seller will inform the Buyer of the error without undue delay and send a corrected offer.

By confirming the order, the Buyer agrees to the Terms and Conditions published on www.sashe.sk/Andy.Art.

4. Payment Terms and Delivery

4.1.

The Buyer may pay for goods and delivery costs in the following ways:

Advance payment via bank transfer:
The goods will be shipped after the full payment has been credited to the Seller’s bank account held at Tatra Banka:
IBAN: SK27 1100 0000 0029 4012 2883

Card payment:
The Seller also accepts instant card payments processed through the Sashe.sk platform.

4.2.

Together with the purchase price, the Buyer is obliged to pay delivery costs in the agreed amount.

4.3.

When using a payment gateway, the Buyer follows the instructions of the electronic payment provider.

4.4.

In the case of cashless payment, the Buyer’s obligation is fulfilled once the payment is credited to the Seller’s bank account.

4.5.

Goods are delivered:

to the address specified by the Buyer,

through a parcel collection point selected by the Buyer.

4.6.

The delivery method is selected during the ordering process.

4.7.

Delivery costs depending on the selected shipping method are displayed in the order and order confirmation.

4.8.

Upon receipt from the carrier, the Buyer must check the integrity of the package and immediately report any defects to the carrier.

4.9.

The Seller issues a tax document (invoice), which is sent electronically by email or enclosed with the delivered goods.

4.10.

Ownership of the goods passes to the Buyer after full payment and receipt of the goods.

5. Custom-Made Products According to Buyer Instructions

5.1.

Custom-made products can be arranged via internal messaging.

5.2.

The Seller undertakes to produce the goods according to the Buyer’s instructions, and the Buyer undertakes to accept and pay for the goods.

5.3.

Custom production includes consultation regarding the Buyer’s ideas, materials, colors, dimensions, and design preferences. Product photos will be sent to the Buyer for approval.

5.4.

A complete redesign or production of a new product is not considered a modification. In such cases, the Buyer agrees to pay 10% of the product price for an unaccepted product.

5.5.

If the Buyer cancels the order after production has begun or after completion, the Buyer is obliged to pay 50% of the product price.

5.6.

The Seller does not have a fixed price list. Prices depend on size, complexity, and materials used.

5.7.

Additional product photo sessions and high-resolution product previews are charged at €3 per session.

5.8.

The custom production fee is non-refundable and covers communication, preparation, material samples, photography, reservation of production time, and minor modifications. The fee ranges from €15 to €70 depending on complexity.

Indicative fees:

€15 – custom-made earrings

€25 – personalized jewelry or smaller set

€50 – large complete set

5.10.

If the Buyer changes the agreed design before shipping, the Seller may charge a cancellation fee of 10% of the product price. If canceled after production, the Seller reserves the right to request 50% of the product price.

5.11.

The Seller reserves the right to refuse returns of custom-made goods approved by the Buyer before shipping.

6. Withdrawal from the Contract

6.1.

A consumer Buyer has the right to withdraw from the Purchase Agreement without giving any reason.

6.2.

The withdrawal period is 14 days:

from receipt of goods,

from receipt of the last delivery if the order contains multiple items,

from receipt of the first delivery in the case of repeated deliveries.

6.3.

The Buyer must return the goods within 14 days of withdrawal.

6.4.

The Buyer cannot withdraw from contracts concerning:

goods customized according to the Buyer’s wishes,

custom-made products,

urgent repairs or maintenance requested by the Buyer.

6.5.

The Buyer may use the withdrawal form provided by the Seller and send it via email or mail.

6.6.

The Buyer bears the costs of returning the goods.

6.7.

The Seller shall refund all received payments within 14 days after withdrawal.

6.8.

If the Buyer selected a more expensive shipping method, only the cheapest offered shipping cost will be refunded.

6.9.

The Seller is not obliged to refund payments before receiving the returned goods or proof of shipment.

6.10.

Returned goods must be undamaged, unworn, clean, and preferably in original packaging.

6.11.

The Seller may withdraw from the contract due to out-of-stock items or discontinued production.

7. Alternative Dispute Resolution

7.1.

If the Buyer is dissatisfied with complaint handling, they may request remedy from the Seller.

7.2.

The Slovak Trade Inspection Authority is responsible for out-of-court consumer dispute resolution:
Prievozská 32, 827 99 Bratislava, Slovakia
Website: https://www.soi.sk/

7.3.

The European Online Dispute Resolution platform is available at:
http://ec.europa.eu/consumers/odr

8. Final Provisions

8.1.

All legal relations are governed by Slovak law.

8.2.

The Seller is not bound by any codes of conduct under consumer protection law.

8.3.

All content on the Seller’s websites, including photographs, graphics, logos, and texts, is protected by copyright.

8.4.

The Seller is not responsible for errors caused by third-party interference with the online store.

8.5.

The Purchase Agreement and Terms and Conditions are archived electronically and are not publicly accessible.

8.6.

The Seller may amend or supplement these Terms and Conditions.

8.7.

A sample withdrawal form forms an attachment to these Terms and Conditions.

8.8.

Consumer legal relations are also governed by:

Act No. 40/1964 Coll. Civil Code,

Act No. 102/2014 Coll. on Consumer Protection in Distance Selling,

Act No. 250/2007 Coll. on Consumer Protection.

8.9.

These Terms and Conditions form an inseparable part of the Complaints Procedure and Privacy Policy published on the Seller’s website.

8.10.

These Terms and Conditions become valid and effective upon publication.